Inforeem Job Portal

IT Coordinator 2 years experience

Location: Washington, DC
Date Posted: 02-05-2018
IT Coordinator 
Washington DC
2+ years experience

Essential Job Functions:
•           Be the primary point of contact on all matters related to hardware, software, and communications support for the department
•           Work closely with other IT support elements (such as ITS IT Client Services, IT Service Desk, and Mobile Kiosk)
•           Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year
•           Order standard IT equipment for the department and see to the disposal of retired equipment
•           Maintain a proper inventory of all IT related equipment and software, which is reported to CIT on a quarterly basis
•           Participate in the evaluation and piloting of new products and services (both hardware and software)
•           Identify and propose IT applications that support the Department’s work to CIT and assist in the development and implementation of the application
•           Provide IT training for staff members, particularly for newly hired staff
•           Administer WB information security standards, including requesting IT accounts (Notes and Windows), SecurIDs, and remote connectivity accounts (as applicable)
•           Coordinate with Bank’s Telecom Service unit to set up, transfer, and discontinue voice and data communication for the staff in the office and at home for Business Continuity designees
•           Provide expertise on all WBG Standard Software and Corporate applications
•           Follow up on all fixes and repairs on IT products in the department
•           Setup video-conference, audio-visual equipment, and other electronic devices for presentations or conferences
•           Prepare laptop PCs for mission travel
•           Train laptop users in remote access systems, such as SSL VPN, Fiberlink, and Webmail and Notes replication
•           Disseminate IT information to departmental staff
•           Assist in departmental moves of IT hardware and communications
•           Attend expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting the IFC IT standards
•           Adhere, advise, and enforce the technology standard requirements and procedures of IFC
•           Assist staff in procurement of cell phones and Blackberry devices
•           Ensure that the integrity and security of IFC Systems are not compromised from within or outside the corporation
•           Collect feedback on IT services from clients, utilizing surveys and ‘Expos’
•           Use the ‘Remedy’ call tracking system to track work and analyze reports to identify problem areas and training opportunities
•           Assist staff in use of scanners, digital senders, and Bloomberg terminals (as applicable)
•           Monitor voice and data communication usage charges for the department (if applicable)
•           Assist the budget analyst in preparing requisitions for procuring hardware and software for department use
•           Administer space usage, both with corporate shared network drives and Notes email archive
•           Serve as the Department’s Software Asset Management (SAM) Custodian, with the following responsibilities:
o          Ensure compliance with SAM Policy, and SAM Process and Procedure Manual
o          Proactively manage their software asset base throughout the entire software asset management lifecycle, supporting software assets analysis and reporting required by Business Software Asset Manager for respective Dept/Unit/VPU(s)
o          Act as control point for software asset tracking
o          Keep up to date records for all software assets owned by respective Dept/Unit/VPU
o          Conduct periodic inventories of all software assets owned by respective Dept/Unit/VPU
o          Ensure the careful use and safekeeping of all software assets owned by respective Dept/Unit/VPU
o          Assign software assets to individual staff and ensuring prompt reclamation upon staff departure in line with SAM Policy, and SAM
o          Process and Procedure Manual
o          Ensure all assets are inventoried in a timely fashion and that the results of the inventory are promptly entered in the Definitive
o          Software Library, License Database, and Software Catalog
o          Follow established inventory process, as described in the SAM Process and Procedure Manual
o          Ensure that all desktop application and network support are performed
o          Be responsible for:  issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CIT, and departmental training
Educational and Technical Qualifications:
•           Education: Bachelor’s degree  in Computer Sciences, Electronics & Communication Engineering, Information Systems Management, or related field
•           Role Specific Experience: 2+ years of experience in a technical environment or in the area of customer support in a technology environment similar to World Bank
•           Hands-on experience with resolving common problems in the area of Computer Hardware, Notes EM systems, Remote Access, and Network communications
Certification Requirements:
•           Industry certifications such as A+.MCP , CLA, ITIL Foundation, etc. (preferred)
Required Skills/Abilities:
•           Excellent communication skills
•           Ability to guide a team of IT members to achieve results
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