Inforeem Job Portal

Mobile Specialist 2 years experience

Location: Washington, DC
Date Posted: 02-05-2018
Mobile Specialist
Washington DC
2+ years experience

Essential Job Functions:
•           Configure and troubleshoot multiple mobile devices, including but not limited to: iPads, Playbooks, smart phones, and other Android devices
•           Document configuration changes, FAQs, and solutions to resolved issues
•           Install, troubleshoot, configure, and document changes required to make identified IFC applications to work in the mobile device environment 
•           Troubleshoot, and provide work-arounds and permanent fixes to issues identified in the mobile device environment
•           Resolve remedy tickets opened on mobile devices
•           Serve as an engineer / subject matter expert  point of contact for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment
•           Participate in projects related to the mobile device environment, such as assessment, deployment, and implementation of hardware and software upgrades and procedures
•           Deliver training sessions to the IT community on new systems, as well as end-users, and on tips and tricks related to the mobile device environment
•           Work closely with ITS engineers in development and release of enterprise mobile device solutions for WBG user community
•           Plan for obsolescence and decommissioning of Mobile devices in the environment
•           Participate in defining standards, technology selections, and security standards
•           Provide mobile technology monitoring, revised standards, and preferred vendor/product lists
•           Provide / generate comprehensive reports and metrics for monitoring of services
•           Issue Quarterly Mobile Services newsletters and Update Mobile Services website
Educational Qualifications and Experience:
•           Education: Bachelor’s degree in Science, Math, or Engineering
•           Role Specific Experience:  2+ years of experience in supporting mobile device environment
•           In-depth experience in supporting iPhone and other mobile devices
•           Experience in supporting MVS Mobile Voice System, Notes traveler, MobileIron and Cortado
•           Experience in supporting iOS
•           Experience in using Remedy ARS
Certification Requirements: None specified Required Skills/Abilities:
•           In depth knowledge and experience in Mobile device configuration, software installations, and troubleshooting.
•           In-depth experience in utilizing and maintaining Boxtone and Mobile iron
•           In-depth understanding of BES as it pertains to mobile device support
•           Excellent client management
•           Excellent verbal and written communication skills
•           Good knowledge of project management
•           Knowledge of Android OS and mobile application development
Experience Matrix for Levels:
•           Level I  -  2+ years  of experience
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